RETURNS

We want you to be 100% happy with your purchase. Simply fill in the Returns and Exchanges Form and send it to us by email to info@biancablu.com. Our customer representative will be in touch with you within 24 hours. You must return an item within 14 days of receiving your order to the address provided by the customer representative (the address can also be found in the order delivery notes). We will collect from your home, work or an alternative address for free.

Please make sure your item is returned new, unused and with all the garment tags still attached. Please note that we are unable to accept returns that do not meet this criteria. Returns that do not meet our policy will be sent back to you. The original shipping charges will not be refunded. We will email you once we have received the item. Once your return has been successfully processed, the refund will be issued via PayPal.  As per PayPal policy, the money will be sent back immediately. However, when the payment has been made with a card, the time it takes for the refunds to arrive to your account depends on the policy of the card issuer. The original shipping charges will not be refunded.”

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