These are the Terms and Conditions which will apply to your purchase of clothing or other goods (“Goods”) from the website www.biancablu.com (the “Website”). The Website and the Goods are provided by Bianca Blu Ltd, a company registered in England and Wales under number 09910205 with a registered office at International House, 124 Cromwell Road, Kensington, London, SW7 4ET UK. In these Terms and Conditions “Bianca Blu Ltd”, “Bianca Blu” means “we” or “us”,   “Customer” or “You” means the person buying the products from Bianca Blu Ltd.



The following terms and conditions set out a legally binding contract between you and us in respect of the sale, purchase and use of the Goods. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website. If you disagree with any part of these terms and conditions, please do not use our Website.

This Part I sets out some terms about information on the Website, descriptions of Goods and how you use the Website.


Part I

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. In case there is an error or mistake, we will try to resolve any information error on the website as soon as reasonably possible, and if we consider that such an error has affected your purchase of Goods we will try to inform you. However, we will not be liable to you for any errors on the Website.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.

You should bear in mind that:

The colours of the goods on the website will depend on a number of factors including your display settings.

All sizes and measurements are approximate.

All goods are subject to availability – there is a possibility that we may not be able to supply your order.

Any delivery estimates given on the website or by email are estimates only.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

This part II sets out some terms which apply to your purchase of goods from us through the website.


Part II

You make an offer to purchase a product from us (your “order”) by completing the staged process on the website as set out below:

Adding product to your shopping basket, entering login details, entering delivery address details, entering billing address details and confirmation of order.

Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process.

This order acknowledgement email will contain your order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods.

We must receive full payment of the price of the goods before we can accept any offers. An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.

Delivery charges will be applied based on the delivery address chosen and these will be displayed in the order process.

All prices are inclusive of VAT. Out VAT number is 257246589. All prices and charges on the website are in UK pounds sterling. The actual price charged to the international customers will be subject to the exchange rate applied by your credit or debit card company.

We endeavor to ensure that the Goods that you order are provided by the agreed delivery date and where applicable time, however delays are occasionally inevitable due to unforeseen circumstances. Neither Bianca Blu Ltd nor our chosen courier shall be under any liability for any delay or failure to deliver the Goods within the estimated time frame.

Risk of loss and damage of the Goods passes to you on the date and time of delivery of the Goods.

This Part III sets out the terms which govern your right to return any Goods that you do not want to keep.



You can return the items sold by Bianca Blu within 14 days from the date of delivery for a full refund, as agreed at the time of order.

Under Standard Returns procedures goods should be returned new, unused and with all the garment tags still attached. Please note that returns that do not meet this criteria cannot be accepted. Returns can be made according to agreement at the time of purchase. Under this agreement, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 2-5 days of receiving the returned item. The refund timing can incur additional delays due to bank processing times which are out of our control.



Bianca Blu will not pass on your personal, credit or debit card details to any third party.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your biancablu.com log in details, please contact our Customer Service team immediately.



All rights, including copyright, in the content of the www.biancablu.com web page are owned or controlled by Bianca Blu. In accessing the www.biancablu.com webpage, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.biancablu.com web pages for any other purpose whatsoever without the prior written permission of Bianca Blu.



We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Bianca Blu products are those stated on the Biance Blu website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.



These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Bianca Blu and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions.



The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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